Last updated: October 22, 2025
These General Terms and Conditions regulate the contractual relationship between Clara Assistant (F. Ruben Martin de la Cruz, CIF 09315071W) and customers who contract the virtual assistant service.
Clara Assistant offers an artificial intelligence-based virtual assistant service that allows businesses and freelancers to automate customer service through:
Base price: €49.95/month (excluding VAT)
Includes: 1 Clara assistant, 1 language, 24/7 chat, voice button, automatic email, analytics dashboard, email support
The base plan includes 1 language. If you need Clara to serve in more languages, you can add:
Payment is made by bank card through Stripe, PCI-DSS certified payment processor.
Billing is monthly and automatic. The charge will be made on the same day of each month you contracted the service.
The indicated prices DO NOT include VAT. The current VAT rate in Spain (21%) or the corresponding rate according to the customer's country tax regulations will be applied.
We offer a 30-day satisfaction guarantee. If in the first month you are not satisfied with Clara Assistant, you can request a full refund without needing to give explanations.
To request a refund, send an email to contacto@claraassistant.com before the first month from contracting ends.
You can cancel your subscription at any time from the customer dashboard, without penalty or commitment.
Upon cancellation:
No proportional refunds are made for cancellations during the current month (except in the first 30 days under guarantee).
By contracting Clara Assistant, the customer commits to:
⚠️ IMPORTANT - Data responsibility:
Clara should only manage public data. Private or confidential data (health data, banking data, sensitive information, etc.) should not be uploaded. This is the exclusive responsibility of the contractor.
The customer is the data controller of their end customers' data and must comply with GDPR and other applicable data protection regulations.
Clara Assistant commits to:
Clara Assistant is a conversational virtual assistant. The service does NOT include:
Clara is designed to answer questions, provide information and refer to human attention when necessary.
We strive to maintain a service availability of 99.5% per month. However, interruptions may occur due to:
In case of prolonged interruptions (more than 24 hours), downtime will be proportionally compensated in the next invoice.
The software, design, brand and technology of Clara Assistant are the exclusive property of F. Ruben Martin de la Cruz. The customer only obtains a non-exclusive and non-transferable license to use while the subscription lasts.
Content entered by the customer (company information, configuration, etc.) is owned by the customer.
Clara Assistant reserves the right to modify prices with a minimum notice of 30 days. Active customers will maintain their current price for at least 6 months from the change notification.
Clara Assistant is not responsible for:
Clara Assistant's maximum liability is limited to the amount of fees paid by the customer in the last 3 months.
Clara Assistant reserves the right to modify these General Terms. Any changes will be notified by email with at least 15 days in advance. If you do not agree with the changes, you can cancel your subscription without penalty.
These Terms are governed by Spanish law. For any dispute, the parties submit to the Courts and Tribunals of Madrid (Spain).
For any inquiries about these terms, you can contact us at:
Email: contacto@claraassistant.com
Commercial email: ruben@claraassistant.com